Customer Service

At Terra Firma Botanicals, Inc, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

The Information We Collect: Terra Firma Botanicals, Inc collects from you the necessary information, such as name, email address, address and payment information, to process orders.

We Do Not Share Your Personal Information: Terra Firma Botanicals, Inc does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

Use of Cookies: Terra Firma Botanicals, Inc uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

Orders are shipped 1-2 business days of order and usually arrive 3-5 days after shipment.

Please inspect order for damage, defects, or wrong item and let us know immediately so we can make it right.

We do not offer refunds on items that are opened. Unopened items may be returned for refund minus a 10% restocking fee and shipping at buyers expense.

We are not responsible for incorrect address entered, so please make sure all information entered is accurate.